Cookie Policy

Effective Date: June 6, 2025
Last Updated: June 6, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our service. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

2. How We Use Cookies

RelayIt uses cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the service to function properly:

• Authentication: Maintaining your login session
• Security: Protecting against unauthorized access and CSRF attacks
• Preferences: Remembering your account settings and preferences

2.2 Analytics Cookies

We use analytics cookies to understand how our service is used:

• PostHog Analytics: Collecting usage data, feature adoption, and service performance metrics
• Error Tracking: Identifying and resolving technical issues
• Performance Monitoring: Measuring service performance and optimization opportunities

3. Types of Cookies We Use

3.1 Session Cookies

• Purpose: Maintain your login state and session data
• Duration: Deleted when you close your browser
• Data Collected: Session identifier, authentication state

3.2 Persistent Cookies

• Purpose: Remember your preferences and settings
• Duration: Up to 1 year or until manually deleted
• Data Collected: User preferences, dashboard settings

3.3 Third-Party Cookies

• PostHog: Analytics and user behavior tracking
• Duration: As specified by PostHog's policy
• Data Collected: Usage patterns, feature interactions, anonymized user data

4. Cookie Details

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and Website Data
• Edge: Settings > Privacy, Search, and Services > Cookies

5.2 Essential Cookies

Please note that disabling essential cookies may affect the functionality of our service, including:

• Inability to maintain login sessions
• Loss of security protections
• Reduced functionality and user experience

5.3 Analytics Cookies

You can opt out of analytics tracking:

• Through your browser's privacy settings
• By using browser extensions that block tracking
• By contacting us at [email protected] to disable analytics for your account

6. Third-Party Cookie Policies

We use third-party services that may set their own cookies:

6.1 PostHog

• Purpose: Product analytics and user behavior tracking
• Privacy Policy: https://posthog.com/privacy
• Data Processing: PostHog processes data according to their privacy policy
• Opt-out: Available through PostHog's opt-out mechanisms

7. Cookie Consent

7.1 Consent Mechanism

• Essential cookies are used automatically as they're necessary for service functionality
• Analytics cookies require your consent, which you can provide or withdraw at any time
• We respect your browser's "Do Not Track" settings where technically feasible

7.2 Withdrawing Consent

You can withdraw consent for non-essential cookies at any time by:

• Adjusting your browser settings
• Contacting us at [email protected]
• Using the privacy controls in your account dashboard

8. Data Security

8.1 Cookie Security

We implement security measures to protect cookies:

• Secure transmission (HTTPS only)
• HttpOnly flags to prevent client-side access
• SameSite attributes to prevent cross-site request forgery
• Regular security audits and updates

8.2 Data Protection

Cookie data is protected by:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security monitoring
• Compliance with privacy regulations

9. International Transfers

Some cookies may involve international data transfers:

• PostHog: Data may be processed in the United States
• CDN Services: Static content may be served from global edge locations
• We ensure appropriate safeguards are in place for all international transfers

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children through cookies or any other means.

11. Updates to This Policy

We may update this Cookie Policy to:

• Reflect changes in our cookie usage
• Comply with legal requirements
• Improve transparency and user control

Material changes will be announced with 30 days notice, and the updated policy will be posted on our website.

12. Compliance

This Cookie Policy is designed to comply with:

• GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• ePrivacy Directive (EU Cookie Law)
• Privacy Act 1988 (Australia)

13. Your Rights

Under applicable privacy laws, you may have the right to:

• Access information about cookies we use
• Withdraw consent for non-essential cookies
• Request deletion of cookie data
• Object to processing for direct marketing purposes
• Lodge complaints with supervisory authorities

14. Contact Information

For questions about our use of cookies:

Email: [email protected]
Subject: Cookie Policy Inquiry
Business: TED TOO (ABN 24 340 674 495)
Location: Sydney, NSW, Australia

15. Additional Resources

For more information about cookies and privacy:

• All About Cookies: https://www.allaboutcookies.org/
• Your Online Choices: https://www.youronlinechoices.com/
• PostHog Privacy: https://posthog.com/privacy

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This Cookie Policy is part of our Privacy Policy and Terms of Service. Please read all policies together for complete information about your privacy rights.